Packaging Information

Our bulk herbs, herb packs and chinese herbal teas are sealed in clear 4 mm re-sealable bags (of various dimensions) to preserve freshness, aroma, and potency. The bag has excellent barrier properties and is ideal for storing herbs and teas.

All instructions are provided on the website and are NOT included with the products.

See preparation & usage instructions info.

QUANTITIES ORDERED AS 1-15 ounces of any one item may be packed together in a single bag.

QUANTITIES ORDERED AS 25+ pounds of any one item may be packed together as a single unit


  • 4 oz. bottlesare shipped in amber colored Boston round glass bottles with a black dropper cap and tamper evident seal.
  • Half gallon bottles are shipped in in amber colored Boston round glass jugs with a black phenolic tamper evident cap.

Delivery Information

SHIPPING TIMING—We typically ship orders of in-stock item within 48 hours of order placement from our Chester, MD warehouse M-F. (We are closed on weekends and do not ship on Saturdays). However, whole herbs stock levels can fluctuate dramatically as we can receive very large unexpected orders that wipe out all of our stock of a particular item. It is best to allow up to 2 weeks for whole herb shipping, even though most orders will still be shipped within that general 48 hours shipping window.

SHIPPING RATES—We ship via USPS. Their shipping rates are calculated via the destination zip code and the total weight of your shipment. One easy way to get an estimate is to use our online shopping cart. Add the items you wish to purchase to your cart, proceed to checkout, select the shipping method, and you will then see the shipping rate. This can all be done before you confirm and pay for the order.

Over the years we have resisted the vogue practice of raising our product prices to subsidize our shipping rates so as to make them more attractive. We are however continually working to find new ways to ship items to our customers as cost-effectively as possible without affecting our low product prices.

International Shipping

We make our very best efforts to work with customers all round the world.

RESTRICTIONS: If you are requesting shipping outside of the USA, please check with your country’s customs agencies to ensure that the product you are purchasing is allowed to be imported. PLEASE NOTE: Plum Dragon Herbs is not responsible for items rejected from import.

ADDITIONAL FEES: Please be aware that there are often brokerage, duty fees, or surcharges on items passing through customs of certain countries. These fees have not been included in our shipping charges. PLEASE NOTE: Plum Dragon Herbs is not responsible for any fees your package occurs on entry to your country.

Shipping Options

We have a variety of shipping options available depending on how large (by volume and/or weight) your order is and where it is being shipped. You can obtain a more relevant list of what is available for your order—as well as shipping cost estimates—in the shopping cart before you make your purchase.


  • FIRST CLASS MAIL (Domestic shipping only. For orders under 1 lb. total shipping weight.)
  • PRIORITY MAIL (Flat Rate Box – SMALL)
  • PRIORITY MAIL (Flat Rate Box – MEDIUM)
  • PRIORITY MAIL (Flat Rate Box – LARGE)
  • PRIORITY MAIL (Padded Flat Rate Envelope)
  • FIRST CLASS MAIL INTERNATIONAL (For orders under 1 lb. total shipping weight. Please note this is uninsured and has limited tracking capacity.)

IMPORTANT NOTES about 2- and 3- day USPS delivery
You cannot choose 1, 2, or 3-day Priority Mail delivery. The scheduled delivery day is determined by USPS and considers your package’s origin and destination. Additionally The USPS Priority Mail Service delivery day is still not guaranteed.

Please visit USPS for more information on their shipping service.

IMPORTANT NOTES about USPS Flat Rate boxes
Please note that unfortunately this option IS NOT available on all orders. Many of our products are too voluminous to fit into these Flat Rate boxes. 

If available you will see the Flat Rate boxes as options for your order during the checkout and in the shipping estimation calculator.

Shipping Time in Transit

USPS FIRST CLASS MAIL—3-7 business days

USPS PRIORITY MAIL—2 -3 business days

PO BOXES & APO/FPO SHIPPING: We happily ship to PO boxes, as well as APO/FPO addresses via USPS Priority Mail service. The transit time for priority mail is generally 3 business days. Keep in mind that your order will take 48 hours to process before we ship.

ALASKA AND HAWAII: Standard method to AK and HI is US Postal Service Priority Mail.

INTERNATIONAL: For our Canadian shipping we use either USPS, DHL, or UPS to ship orders—customer choice. The service chosen and the destination desired will affect the length of time it takes to receive your package. Please note, Plum Dragon is not responsible for packages after departure from the warehouse.  Shipping fees cannot be refunded after order is shipped. 

Order Tracking

Please log into your Plum Dragon Herbs account to look up your order and your USPS tracking number (sadly, if you have not created an account with us, you will not be able to do this).

If you have an email address saved in your Account Profile you will receive an email notifying you the day that your package ships that will include your tracking number.